Customer Support

Shipping & Delivery

USPS Standard $1.95 (5-7 business days)
UPS Second Day Air $10.95 (2 business days)
UPS Next Day Air $12.95 (1 business day)

Orders only ship on business days, which are Monday – Friday
All expedited orders require a street address
Orders cannot be shipped to PO Boxes
Not all shipping methods are available for all shipping addresses or certain items.
Shipping available to the 50 United States. Currently, we do not ship to U.S. Territories.

Easy Returns

1. Fill out the Return Form.2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. We will deduct a flat Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) from your refund.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.

Items such as Final Sale, Vintage and Clearance items, Underwear, cannot be returned.

All return conditions apply to exchanges as well.

Tracking Your Order

track your package, delivery online using your UPS info notice or tracking number to get updates on your delivery OR contact us at:

tel: 301-933-3723

mon-fri: 9am - 10pm

email: sales@grandeislandllc.com

Money Back Guarantee

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.

100% Secure Ordering

We want you to have confidence that your personal information is safe and secure with us. Acquiring your information and storing your information in a secure environment is our #1 priority.

Your credit card information is not stored or viewed by employees of Grande Island

We use Secure Sockets Layer (SSL), Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets.

We want you to have 100% confidence when making your purchases with us online. That’s why we offer payment options with the two most trusted providers of online transactions: Authorize.net & PayPal. By using either your PayPal account or our secured Authorize.net payment portal, you can buy with confidence knowing that your transaction you are making is 100% secure.

We give our customers the peace of mind regarding their credit card information. When placing an order on grandeisland.com, your credit card information is encrypted and none of the digits of your card are stored. No employees here at GrandeIsland.com can view your full credit card number. We hope this will make your experience shopping on GrandeIsland.com a pleasurable one.